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Update: 5.5 In the API: • Number substitution is a new action replace and GET /api/replaceNumber handle. Cancels the current number, returns the money and immediately buys a new one with the same service, country and operator. This is the same logic as the Change Number button in bot, only through the API. Works only with regular activations — the lease cannot be replaced. • Insights — Added getStats (number of orders/activations) and getDeliveryStats (code deliverability). • CALL (SMS+ call) — when buying a number, the type=sms | call parameter now works, you can take the number under the voice code. In bot: • Filter SMS / SMS+CALL in the list of countries and corrected prices for calls. Website (documentation): • Documentation began to load much faster, the browser no longer freezes.

📡 Why Your SMS Code Isn't Arriving: Technical Breakdown All BRINGSMS numbers are physical SIM cards from real mobile carriers. When a code doesn't arrive, the issue is almost never the number itself. It's usually how the sending service handled the request. Below are the main causes and what to do. 💰 If no SMS is received, the order is cancelled and the full cost is automatically refunded to your balance. 1. Anti-Fraud Systems Major platforms (Telegram, WhatsApp, Google, Microsoft, marketplaces) run a risk assessment on every sign-up request: number and carrier reputation, request history, network environment, and attempt frequency. If the risk score is high, the service may: • silently skip sending the SMS while still showing "code sent"; • require verification by call or via another device; • reject the number outright. This decision is made by the service, not by the carrier or BRINGSMS. 2. Number Reputation The number may have been used on this service before. In that case, the platform may prompt you to log into an existing account or restrict code delivery. Solution: cancel the order and get a new number. 3. Carrier SMS Routing Each carrier delivers service SMS (A2P traffic) through its own aggregators and gateways. A specific carrier's route may be congested or filtered at any given moment. If the code doesn't arrive within 2–3 minutes, get a number from a different carrier in the same country. This is one of the most effective fixes. 4. Network Environment Many services flag requests from public VPNs and datacenter IPs as suspicious. If your connection is unstable or you're using a VPN, retry from a regular home or mobile internet connection. 5. Resend Limits (Rate Limit / FloodWait) Repeatedly tapping "Resend code" triggers a temporary block on the number, device, or IP. Wait for the countdown to finish and allow pauses between attempts. 6. Alternative Delivery Channel The service may have sent the code to the app on another device, via a call, or by email. Look for a "Send via SMS" / "Try another way" option. 7. Country Restrictions Some platforms temporarily limit registrations for numbers from certain countries or carriers. If several numbers from the same country fail in a row, try a different country. ✅ Checklist Before Contacting Support ☑️ Correct service and country selected in the bot ☑️ Number entered in international format ☑️ Waited 2–3 minutes after requesting the code ☑️ Checked alternative channels (app, call, email) ☑️ VPN disabled, request sent from a regular network ☑️ App updated to the latest version ☑️ Tried a number from a different carrier in the same country ☑️ Tried 2–3 different numbers ☑️ Tried a different country 💬 Support If you've gone through the checklist, contact support via the "Support" button in @bringsmsbot and include:Ё • Order ID • Service and country • Time of the code request • Which checklist steps you've already tried #faq #guide